Introduction
Welcome to Jash Ceramic (the "Website"). This Cancellation Policy ("Policy") explains the terms under which you may cancel an order placed on our Website. By placing an order, you agree to the terms of this Policy. If you do not agree with this Policy, please refrain from making a purchase on our Website.
Eligibility for Cancellations
Customers may request to cancel their order under the following conditions:
- Cancellation requests must be submitted within 24 hours of placing the order.
- The order has not yet been processed for shipping.
- The order contains incorrect details (such as delivery address, contact number, or product selection) and the request is made promptly.
Cancellation Process
- Contact us promptly: Reach out to our customer support team at support@jashceramic.com with your order number and reason for cancellation.
- Cancellation Confirmation: Our team will review your request. If the order has not yet been processed or dispatched, we will confirm the cancellation and stop the shipment.
- Refund Process: If your order is successfully canceled, a refund will be issued to the original payment method within a reasonable timeframe, typically 7–10 business days.
Exceptions
- Orders that have already been processed or dispatched cannot be canceled.
- Customized or made-to-order products requested by the customer are not eligible for cancellation.
- Any other circumstances where Jash Ceramic determines that cancellation is not possible or warranted.
Customer Responsibility
Please ensure that your cancellation request is submitted in a timely manner. Once an order is confirmed, we are unable to cancel the order.
Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at contact@jashceramic.com.