Frequently Asked Questions | Jash Ceramic

Question 1

What is your return policy for damaged products?

Accepted Answer

If you receive a damaged product, please contact us within 7 days of delivery for a replacement or refund. Ensure to provide photos of the damaged item.

Question 2

How long does shipping take?

Accepted Answer

Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout for faster delivery.

Question 3

Can I track my order?

Accepted Answer

Yes, once your order is shipped, you will receive a tracking number via email to monitor the delivery status.

Question 4

Do you offer international shipping?

Accepted Answer

Currently, we only ship within [Your Country]. We are working on expanding our shipping options in the near future.

Question 5

What payment methods do you accept?

Accepted Answer

We accept various payment methods including credit/debit cards, PayPal, and other secure payment gateways as indicated at checkout.

Question 6

Can I cancel or modify my order?

Accepted Answer

Orders can be canceled or modified within 24 hours of placement. Please contact our customer support team as soon as possible to make changes.

Question 7

What should I do if I receive the wrong product?

Accepted Answer

If you receive the wrong product, please contact our customer support team within 7 days of delivery for assistance with a replacement or refund.

Question 8

Are there any warranties on your products?

Accepted Answer

Yes, our products come with a [Number]-year warranty against manufacturing defects. For more details, please refer to our warranty policy.

Question 9

How can I contact customer support?

Accepted Answer

You can contact our customer support team via email at support@jashceramic.com or by phone at [Your Phone Number].

Question 10

Do you offer bulk discounts?

Accepted Answer

Yes, we offer bulk discounts for large orders. Please contact our sales team at sales@jashceramic.com for more information.

Frequently Asked Questions (FAQs)